Client SuccessAssociate.

Athens, Georgia

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Client Success Associate

Athens, Georgia

Job description:

 

We are looking for a talented Client Success Associate to join our team. You will manage our client portfolio to help our clients improve their digital growth efforts.

As a Client Success Associate, you should have solid experience in marketing with a customer service approach. You should also have a clear idea of how digital tools add value to company strategy and performance.

Key objectives:

  • Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships.

Primary Areas:

  • Act as the point of contact for clients for digital management matters
  • Build strong, long-term client relationships and maintain frequent contact
  • Set digital strategies for your assigned customers, considering their specific requirements
  • Suggest, design, and implement digital projects to increase customer ROI
  • Address client queries effectively and promptly
  • Optimize web content to increase traffic and improve SEO
  • Present social media strategies to clients
  • Report on web performance metrics
  • Analyze digital campaigns success
  • Stay up-to-date with digital technology trends

Required Knowledge, Skills, and Abilities:

  • Proven work experience as a Digital, account manager
  • Hands on experience with SEO/SEM and CRM software
  • Experience implementing and optimizing Google Adwords campaigns
  • In-depth understanding of online marketing tools and social media platforms
  • Experience with customer service and account management
  • Experience with project management
  • Excellent verbal and written communication skills
  • Strong analytical skills
  • BS/BA degree in Marketing or relevant field
  • Some familiarity with HubSpot's Growth Stack

Perks:

  • Work and play in Downtown Athens, Georgia
  • Parking pass to the College Ave. deck (even on game days)
  • Get access to HubSpot's Partner-Level training and certifications to advance your skills and career
  • Mentorship directly from the CEO
  • Accelerated career-path within the organization as we continue to grow
  • Rigmarole provides company healthcare plans through Medishare for qualified candidates or pays a portion of your personal coverage

 

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